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  • Supporter Privacy Statement

Supporter Privacy Statement

Supporter Privacy Statement

Thames Hospice [1] is committed to protecting your privacy. This statement describes how we collect and use personal information about people who donate to us or visit our websites. The terms of this statement may change, so please check it from time to time.

If you have any queries about this privacy statement, please call 01753 842121.

How do we collect information?

We obtain personal information from you when you enquire about our activities, register with us, donate items at our shops with Gift Aid, buy items through our online shop, make a donation to us, or ask a question via our contact us section.

What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address, telephone number and credit/debit card details.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Thames Hospice emails. We may use this information to personalise the way our website are presented when users visit them, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information that does not identify individual visitors to our websites.

How do we use this information?

We will use your personal information:

  • To provide you with the services, products or information you have requested
  • To create an account for you if you register with us
  • For administration purposes
  • To further our charitable aims, including for fundraising activities.

As part of this, we may analyse and screen the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. We may also analyse the information that you have provided to us to see whether we can appropriately contact you in the future with certain specific fundraising requests. You may have seen this referred to as wealth screening. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

Keeping data safe

Your personal information and details of the enquiries received are stored on a secure database.

Your choices

  • You have a choice about whether you want to receive information about our progress and fundraising activities.
  • We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted.
  • If for any reason you wish to have your personal details removed from our records, please contact us. You can change your marketing preferences at any time by contacting our Database Manager at any time either by phone 01753 842121 or emailing us.

How do we protect personal information?

All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

We will never sell your information or data.

We will never share your data with any other organisation, except when we employ a third party to help us with projects, such as when we use mailing companies and associated organisations and suppliers for the purpose of completing tasks, such as mailing you or updating your personal information and providing services to you.

Where we use service providers we will make sure there are appropriate controls in place, and they must always sign a confidentiality agreement where your data is kept securely and only used for the purpose of the Thames Hospice project for which they have been appointed. We will ensure that our contracted third parties will not keep your information, and will only use it on our behalf and as we have instructed. To be clear, no third party ever keeps or passes on any data that we share with them, and we ensure that any third party we use has appropriate data security in place.


Our websites may include links to websites run by other organisations. Thames Hospice is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.


If your personal details change, please help us to keep your information up to date by notifying us at: Thames Hospice, Pine Lodge, Hatch Lane, Windsor SL4 3RW, calling us on 01753 842121 or emailing us.

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

See our ‘Privacy and patient information’ section.

Use of cookies

By continuing to use our site you are consenting to our use of cookies.

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Party Cookies

The only third party cookies used on our site are known as 'performance cookies'. These take no personal information, but collect website usage statistics anonymously to help us monitor how our website performs. Anything that is not directly in our website is not applicable to our Cookie Policy.

[1] Thames Hospice and Thames Hospice Trading