Our fundraising promise

We will be clear, honest and open

• We will tell you about the amazing care your support is funding through regular communications which you may have opted into receiving;
• We promise to use your gift wisely. If you want your gift used in a special way, we will do our best to honour your wish while also ensuring it best supports the charity;
• You have a right to put a gift in your will to Thames Hospice and not tell us – it is your decision;
• You have a right to change your mind about a gift in your will and not tell us;
• We respect your right to privacy and you do not have to tell us about your gift if you prefer;
• We will provide information about our finances, so you can see how you are helping provide expert palliative and end-of-life care;
• We will provide prompt and honest answers to any questions you may have about our fundraising and costs.
• We welcome your feedback;
• You can access our Fundraising Complaints Policy here. We will provide clear and evidence- based reasons for our decisions on complaints;
• Where we ask a third party to fundraise on our behalf, we will make the relationship clear to you;
• We will monitor them closely to ensure they comply with this Fundraising Promise and if we find cause for concern, we will investigate immediately.