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Registered Manager

The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 7 ensures that people who use healthcare services have their needs met because the regulated activity is managed by an appropriate person. This is because providers who comply with the regulations will have a Registered Manager who:

  • Is of good character
  • Is able properly to perform tasks that are intrinsic to their role
  • Has the necessary qualifications, competence, skills and experience to manage the regulated activity
  • Has supplied the Care Quality Commission with documents that confirm their suitability.

A Registered Manager should be appropriately skilled with the qualification(s), knowledge and experience and demonstrate the competency required to manage the regulated activity. At Thames Hospice the Director of Patient and Family Services, Jacquie Batchford, is our Registered Manager. In the absence of Jacquie Batchford, Debbie Raven, Chief Executive, covers this role. Please contact the Registered Manager here.

Nominated Individual

As Thames Hospice is registered with the Care Quality Commission, (CQC) we are required to nominate an individual to act as the main point of contact with them. A Nominated Individual has responsibility for supervising the way that the CQC regulated activity that we undertake is managed. At Thames Hospice the Director of Patient and Family Services, Jacquie Batchford, is our Nominated Individual. In the absence of Jacquie Batchford, Debbie Raven covers this role.

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