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Top results in national care survey

Thames Hospice has rated well above average in its sector in a national survey measuring satisfaction with end-of-life care amongst bereaved relatives.

The FAMCARE audit 2015, conducted by The Association for Palliative Medicine of Great Britain and Ireland (APM), comes from a survey sent to families whose loved ones died at 52 specialist palliative care services in England between June and August 2015.

Out of those 52 services, 27 were hospice inpatient units and Thames Hospice rated very highly in the sector. For example, the emotional support the Thames Hospice Palliative Care Team provided to family members was rated at 90% (very satisfied), compared to the hospice average of 71.84%. A selection of the audit results:

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Debbie Raven, Chief Executive, said: “It is important we continually assess the quality of our services so we can improve and develop them in line with feedback from patients and their loved ones. We are delighted with the results of this national, independent survey, and whilst our results are very high we must never be complacent as there are always areas where we can improve.”

The FAMCARE audit is a tool used to measure family satisfaction in the care of patients with advanced cancer and other life-limiting illnesses. Families were asked to rate their satisfaction levels in a number of areas, from the following options: Very satisfied; satisfied; neither satisfied nor dissatisfied; dissatisfied; very dissatisfied; not relevant. The results came from the 1,355 questionnaires returned to the APM from August to September 2015.

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