Lotteries and Raffles Terms and Conditions

APPENDIX A: THAMES HOSPICE LOTTERY FULL TERMS AND CONDITIONS

Definitions

“Act” The Gambling Act 2005

“Chance” The entry into the Lottery

“Draw” The process by which winners are selected

“External Lottery Manager” Sterling Management Centre Limited

“Game Number” The six digit number unique to each Member or the seven-digit number unique to each Player and to each Chance

“Lottery” The Thames Hospice Lottery

“Member” An individual who has registered with the Lottery

“Player” An individual who has purchased one or more Single Entry Chances in Thames Hospice shops

“Prize Entry Chances” mean chances paid for by Thames Hospice at the same cost as all other tickets in the relevant draw that have been won as a prize in a previous draw

“Promoter” Thames Hospice

“Rollover” A Rollover occurs when a specific prize is not won in a draw. The unallocated prize funds are added to the following draw(s) up to a maximum of £10,000, at which point the prize is guaranteed to be won

“Rules” The rules of the Thames Hospice Lottery as set out below and amended from time to time

“Single Entry Chances” mean one-off chances purchased in Thames Hospice shops

Entry into the Thames Hospice Lottery

The Lottery is promoted in accordance with the Gambling Act 2005 as amended (“the Act”) throughout Great Britain.

In order to comply with the Act, during the purchase of Lottery Chances you will be required to confirm that:

a. You are at least 18 years of age to comply with Thames Hospice terms and conditions.

b. You are a resident of Great Britain (England, Scotland or Wales and excluding Northern Ireland, the Channel Islands and BFPO addresses).

c. You are not buying or claiming to buy Lottery chances on behalf of any other person.

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If, upon winning any prize in the Lottery, you are not able to prove that you have met the criteria specified in Rules (a), (b) and (c) above then you will not be entitled to receive that prize.

Thames Hospice operates an age verification process in line with regulatory requirements and best practice.

For online sign-ups, a randomised check will be conducted on 10% of entrants using national datasets to confirm eligibility. Alternative verification measures are applied for face-to-face registrations.

In order to comply with the Act, Lottery Chances that have been purchased and entered into the Draw for which they were intended are prohibited from being subsequently refunded.

By entering the Lottery, you agree to be bound by the Rules, the applicable provisions of the Act, and any changes made to the relevant regulations from time to time.

Thames Hospice shall not be liable for any loss or damage, including loss of the opportunity to enter the Lottery or the right to receive a prize, suffered by you if you have not complied with the Rules.

The Rules may be amended by Thames Hospice from time to time. Material changes to the Rules will be published on our website at least 28 days before they come into effect to provide supporters with sufficient notice and the opportunity to cancel any future Direct Debit payments if they do not wish to continue participating.

This Lottery is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Gamble Aware helpline on 0808 8020 133 or visit https://www.begambleaware.org

The maximum number of entries an individual will be permitted to purchase in any one draw is 10.

In order to comply with the Act only those Chances for which payment has been received are eligible for entry into the Draw.

Registration with the Lottery

Note: This only applies for those taking out a recurring subscription via direct debit (monthly, quarterly or annual); single tickets sold via our retail outlets do not require registration.

You can enter the Lottery by the completion of an application form which will be published in a variety of forms from time to time.

Registration will require you to provide the following information:

a. Your name and address, so that we can write to you to confirm your entry into the Lottery and contact you if you have won a prize.

b. Confirmation that you are over 18 years of age, in order to ensure compliance with the Act.

c. The number of Chances in the Lottery you wish to purchase

You will also be asked to provide the following information:

a. Your contact telephone number
b. Your date of birth
c. Your mobile telephone number
d. Your e-mail address
e. Your communication preferences, including marketing consents

You will also be required to provide information relating to the purchase of your Chances.

Payment may be made via the following methods and the relevant information will vary depending upon the payment method;

a. Cash, debit card and credit card are only accepted for Single Entry Chances purchased in Thames Hospice shops, cafes and outlets via terminals.

b. Direct debit and open banking payments are accepted online via the Thames Hospice Lottery website or face-to-face terminals.

c. Other methods may be made available by Thames Hospice from time to time.

APPENDIX B: THAMES HOSPICE RAFFLE TERMS AND CONDITIONS

General Rules

This Raffle is only open to residents of Great Britain over the age of 18 (this excludes Northern Ireland, Isle of Man, Channel Islands and BFPO addresses according to Gambling Act 2005 regulations).

• No tickets can be sold to, on behalf of, or for a person under the age of 18 years.

• If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 18 they will be exempt from the raffle and will forfeit their prize and the stake will be returned.

• The cost of each entry is £1. Players may purchase more than one entry, and payment must be in advance.

• All proceeds from this raffle will be used for the charitable purposes of Thames Hospice.

• The prizes for the Raffle are 1st Prize £3,000, 2nd Prize £400, 3rd Prize £100, Runners-up x 6 £10. There are no alternatives to any prize.

• Raffle entries must be purchased by the published closing date.

• The draw will take place on the published draw date.

• Late entries will be treated as donations.

• We operate a combined online/offline draw ensuring that each entrant has an equal chance of winning each prize. The draw will be conducted by utilising a Random Number Generator that has been tested and approved by an independent, Gambling Commission approved, third party test house in combination with a blind draw in plain sight of staff. The results of the draw are final.

• Winners will be notified by post, email or telephone no later than two weeks after the draw date. Please keep your ticket number as proof of purchase.

• A list of winners will also be published on the website within two weeks of the draw date. These will only be in summary, for example Ms Smith from Slough.

• Winners may be asked to take part in Thames Hospice promotional activity.

• If a prize is unclaimed after reasonable efforts have been made by Thames Hospice to contact the winner, then Thames Hospice will be entitled to dispose of the prize as it thinks fit. The winner has one month after notification to claim the prize. The Thames Hospice policies for raffles can be found here. This includes our policy on responsible gambling, underage gambling, protection of customer funds and our complaints procedure.

• Entries must not be bought on behalf of somebody else.

• In order to promote responsible gambling, we limit the maximum number of entries into each raffle to £100 per person.

• Material changes to this raffle are not predicted to happen, but in the event that this occurs you will be notified by email 14 days in advance of any changes.

• A confirmation email will be sent to the entrant confirming their numbers in the draw and thanking them for their participation.

• To enter the online raffle an entrant must self-certify that they are the required age to play.

• Random age verification checks are carried out at regular intervals. If an entrant is found to be under the required age their payment will be returned and they will not be entered into the draw.

• To be entered into the Fast Reply Draw, one must have responded to the current raffle campaign with a ticket and/or donation by the published date.

• Each responder will have one chance in the Fast Reply Draw.

• The Fast Reply Draw will take place at the office of our External Lottery Manager, CFP Lotteries & Raffles, on the same day as the current related raffle. This includes both physical draw tickets and digital entries.

• Four players will be drawn from the pool of fast reply draw players. Each will receive one of four £25 Marks & Spencer’s gift cards. The prize includes delivery by post within the UK. There are no alternatives to any prize.

• One prize per person only for the Fast Reply Draw. Winners of the Fast Reply Draw will still be eligible to win prizes in the main Raffle.

• Prizes will be sent to the winners by post within two weeks of the draw taking place.

• The decision of the Promoter is final; no correspondence will be entered into.

Regulatory Information

Thames Hospice is licensed and regulated in Great Britain by the Gambling Commission under account number 25869.

Responsible person(s): Jane Symmons and Jim Curry, Thames Hospice, Windsor Road, Maidenhead, SL6 2DN

If you would like more information about raffles and lotteries please go to www.gamblingcommission.gov.uk

If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware on 0808 8020 133 or via their website begambleware.org

APPENDIX C: THAMES HOSPICE SUPERDRAW TERMS AND CONDITIONS

From time to time, the Promoter may promote a Superdraw as part of the Lottery programme. When this happens, Members in the subscription Lottery will automatically have their usual entries included in the Superdraw instead of the standard weekly draw.

Players may also have the opportunity to purchase additional Single Entry Chances in Superdraws from Thames Hospice shops, online, or via raffle tickets.

Unless stated otherwise below, all standard Lottery terms and conditions continue to apply to Superdraws.

• “External Lottery Manager” Sterling Management Centre Limited

• “Fast Reply Draw” An additional promotional draw that is separate to the Draw. An individual is eligible for this draw if they have purchased tickets/ made a donation towards the relevant campaign before the published closing date.

• “Rules” The rules of the Thames Hospice Superdraw as set out below and amended from time to time. See also the Thames Hospice Lottery Policies here: https://lottery.thameshospice.org.uk/lottery-policies/

• “Superdraw” a one-off draw that is part of the Thames Hospice Lottery whereby members may purchase additional tickets for the chance to win an increased prize. Players may also purchase Single Entry Chances.

• The prizes for the Superdraw are First Prize: £5,000, Second Prize: £1,000 Third Prize: £200 Rollover (The rollover will accumulate to a maximum of £10,000, at which point a winner will be guaranteed), Fourth Prize: 10 x £10, Fifth Prize: 20 x Five Prize Entry Chances. There are no alternatives to any prize.

• If a Prize Entry Chance is won as a prize by a Player with a winning Single Entry Chance purchased from Thames Hospice shops (EPOS only) the Player will be issued with the monetary payment equivalent.

• All entries must be purchased by the published closing date.

• The draw will take place on the published draw date.

• Late entries will be treated as donations.

• Winners will be notified by post, email or telephone no later than two weeks after the draw date. Please keep your ticket number as proof of purchase.

• Any unclaimed prizes will be treated as a donation and re-credited to the Thames Hospice main bank account after a period of six months has elapsed.

• In order to promote responsible gambling, the maximum number of Chances an individual may hold shall remain limited to the standard entry limits for the Weekly Lottery and Single Entry Chances. In addition, an individual may purchase up to 150 additional Superdraw entries via raffle tickets or online.

• A confirmation email (ticket) will be sent to the entrant confirming their numbers in the draw and thanking them for their participation.

• To enter the Superdraw online an entrant must self-certify that they are the required age to play.

• Random age verification checks are carried out at regular intervals. If an entrant is found to be under the required age their payment will be returned, and they will not be entered into the draw.

• To be entered into the Fast Reply Draw, one must have purchased a Chance in the current Superdraw campaign by the published date.

• Each Superdraw Chance will have one corresponding Chance in the Fast Reply Draw.

• The Fast Reply Draw will take place at the office of our External Lottery Manager, Sterling Management Centre Limited.

• Four players will be drawn from the pool of Fast Reply Draw players. Each will receive one of four £25 Marks & Spencer’s gift cards. The prize includes delivery by post within the UK. There are no alternatives to any prize.

• Each Chance is eligible to win a prize in the fast response draw. Winners of a prize in the Fast Reply Draw will still have their Chances be eligible to win prizes in the Superdraw.

• Prizes will be sent to the winners by post within two weeks of the Fast Reply Draw taking place.

• The decision of Thames Hospice is final; no correspondence will be entered into.