At Thames Hospice, supporting each other is as important as the care we give to patients and families. Our network of trained Mental Health First Aiders plays a vital role in building a compassionate and resilient workplace culture.
At Thames Hospice, supporting each other is as important as the care we give to patients and families. Our network of trained Mental Health First Aiders plays a vital role in building a compassionate and resilient workplace culture.
One of our Mental Health First Aiders is Claire Swain, Senior Staff Nurse, who is passionate about ensuring no colleague ever feels they have to face challenges alone. Here, Claire shares in her own words what being a Mental Health First Aider means to her and why the role matters.
My role as a Mental Health First Aider
By Claire Swain, Senior Staff Nurse and Mental Health First Aider at Thames Hospice
At Thames Hospice, we talk a lot about the importance of caring for one another as well as for our patients and families. For me, becoming a Mental Health First Aider is one way I can help create that supportive culture.
What is a Mental Health First Aider?
A Mental Health First Aider (MHFA) is someone trained to recognise when a person may be struggling with their mental wellbeing, to offer initial support, and to guide them towards the right help if needed. Here at the Hospice, that means being a confidential and approachable point of contact, offering a listening ear, reassurance, and signposting to resources. Sometimes, just having a safe space to talk makes a big difference.
How I became a Mental Health First Aider
I’ve always been the kind of person who friends, family and colleagues turn to when they need someone to talk to. So, when the chance came up to attend MHFA training, I jumped at it. I completed an accredited two-day course which covered a wide range of mental health topics. We learned how to spot early warning signs, how to have supportive conversations, and how to respond in crises.
The course also focused on boundaries and self-care, which has been invaluable. It reminded me that I can only support others effectively if I also look after myself.
What colleagues can expect
If someone comes to me, they can expect a safe, confidential space to talk about whatever is on their mind. I don’t diagnose or give medical advice - my role is to listen without judgment, provide reassurance, and, if needed, connect them to professional support or practical resources.
Why I took on this role
I’ve seen how much mental health impacts every part of life, including work. I wanted to help make sure no one here feels they have to struggle alone. After completing my MHFA course, I was also supported by the Hospice to take part in a resilience-based clinical supervision facilitator course with Hospice UK. This has given me the tools to run reflective practice sessions for colleagues, creating more opportunities for open and supportive conversations.
What I’ve learned
Since becoming a Mental Health First Aider, I’ve learned that I need to look after my own mental wellbeing just as much as others’. We all have challenges, even if they’re not visible, and we all need kindness and compassion.
Working at the Hospice can be emotionally demanding, and I’ve learned the importance of balance. For me, that means trail running, Parkruns, time outdoors, ecstatic dancing, and regular retreats. I’ve also learned the value of truly listening - not rushing to fix but simply being present.
Why Mental Health First Aiders matter
Just as we have physical first aiders for emergencies, it’s vital to have people who can respond to mental health challenges too. It shows that mental wellbeing is valued here, helps normalise the conversation, and ensures colleagues know there’s always someone they can turn to.
Of course, we also have the Employee Assistance Programme (EAP) available to all staff but having colleagues within the workplace who are trained and approachable makes a big difference.
If you’re worried about a colleague, start a gentle, private conversation. You don’t need to have all the answers; often, simply showing you care is the most important step.
I feel proud to be part of a team that puts supportive culture at the heart of everything we do. Together, we can make sure that no one faces challenges alone.
Our services are free of charge to all those in our community who need vital hospice care but this is only made possible through the charitable support and generosity of our amazing community. We need to raise £39,000 each day to fund our services 365 days a year to the people who need us most.
We’ve never needed you, our wonderful supporters, more than we need you today. Please donate what you can to help keep hospice care available for those in desperate need.
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