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Covid-19 (Coronavirus): Thames Hospice services update

LAST UPDATED: 16 February 2021

Following the UK Government’s latest announcement, our services are operating as follows to ensure we continue to support our local community and NHS Trusts:

Inpatient Unit

The Inpatient Unit remains open, continuing to care for patients with palliative and end-of-life care needs.

Please note our main reception is open Monday to Friday, 12pm to 5pm. Outside of these hours, access to the Inpatient Unit is via the Ambulance and Night Entrance. Please ring the buzzer for assistance.

From Wednesday 17 February 2021, our visiting hours on the Inpatient Unit are 2pm to 7pm, Monday to Sunday. Last admission for visiting is 5pm. You will be asked to do a Covid lateral flow test before visiting your loved one.

Click the image below to view our Visitors Testing Guidance Pack.

Visiting is restricted to two named people per family, unless it is for patients at the end of life. All visitors must wear PPE, have their temperature checked upon arrival and complete the track and trace form.


Our lymphoedema service continues to be offered for patients who need this service.

Care at Home

Our Palliative Care Response Team (PCRT) continues to care for patients with palliative needs at home 24 hours a day, 7 days a week. The Team can be contacted on 01753 848925.

Counselling services

One-to-one counselling services are continuing but our clients will be offered telephone consultation where appropriate.

Family Support

Our Family Support Team can provide support by telephone to any member of the family whose loved one is being cared for on our Inpatient Unit. Please contact the Hospice on 01753 842121 and ask for the Family Support Team.

Complementary Therapy

Our complementary therapy service continues to be offered for patients.

Day Therapy Suite

Our Day Therapy Suite is closed until further notice, however we remain in regular contact with our Day Therapy patients to check on their health and well-being.

Our Advice Line is also available to patients and their carers 24-hours a day. Please call 01753 848925.

Café by the Lake and shop

The café and shop at Thames Hospice are closed until further notice, however you can still support us and shop online at or eBay.

We are also pleased to confirm that our Home Studio and furniture collection service are still operating. Please contact the bookings line on 01753 866303.

We are currently accepting donations at our distribution centre at Unit 9/10, Reform Road, Maidenhead, SL6 8BY, Monday to Friday,10am-3pm. To book your slot please call 01753 847304 or email Our bookings line is open Monday to Friday, 9am-5pm.

To ensure the health and safety of our customers, staff and volunteers, face masks must be worn at all times. Please note that our team will not be able to assist with offloading donations, but will be there to guide you through the process.

Supporting us
We rely on the generosity of our local community for the majority of our funding and without your donations we couldn’t keep the doors open. In these extraordinary times our fundraising activities are having to be cancelled or postponed and our shops closed for the foreseeable future. We’ve never needed you, our wonderful supporters, more than we need you today. Please donate what you can to help keep hospice care available for those in desperate need.